the FAQs

How do I place an order?

We love keeping things personal! 💖

• Use our Contact Order Form and one of our friendly team members will guide you through your order.

• Got a quick question? Just pop it in our chat box and we’ll get right back to you.

• Need some information about our printing? Visit our Ts and Cs page which will explain some questions or ask us via our chat box

Can I pick up my order or visit your store?

We’re 100% online – it’s how we keep things fast and efficient for you! All orders are shipped directly to your door.

Do you have a phone number?

Nope – we’ve found phone calls slow down the printing process.
But don’t worry — we reply to emails quickly and our chat box is always there for instant questions.

How can I pay?

We’ve made payment super simple:

1. Bank Deposit – details emailed after checkout (check your spam just in case).

2. PayPal – safe, secure, and covered by PayPal’s buyer protection.

3. Credit Card – select “Credit Card or PayPal,” then click “Pay with Card”. No PayPal account needed! 

Placing an order manually? Our finance team will email you an invoice via QuickBooks — you can pay with Bank Deposit, PayPal, or Credit Card.
(Have a Purchase Order? Just let us know when you order.)

Need more help?

We’re always here!
Email us at info@thesashcompany.com.au
Or chat with us live online.

Are you a real business?

Absolutely! We’re a proudly Australian-owned, fully registered business with an ABN. We’ve worked with many reputable companies and can provide details anytime for your peace of mind.