THE FAQS
How do I place an order?
We love keeping things personal! 💖
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Use our Contact Order Form and one of our friendly team members will guide you through your order.
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Got a quick question? Just pop it in our chat box and we’ll get right back to you.
Need some information about our printing? Visit our Ts and Cs page which will explain some questions or ask us via our chat box
Can I pick up my order or visit your store?
We’re 100% online – it’s how we keep things fast and efficient for you! All orders are shipped directly to your door.
Do you have a phone number?
Nope – we’ve found phone calls slow down the printing process.
But don’t worry — we reply to emails quickly and our chat box is always there for instant questions.
How can I pay?
We’ve made payment super simple:
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Bank Deposit – details emailed after checkout (check your spam just in case).
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PayPal – safe, secure, and covered by PayPal’s buyer protection.
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Credit Card – select “Credit Card or PayPal,” then click “Pay with Card”. No PayPal account needed!
Placing an order manually? Our finance team will email you an invoice via QuickBooks — you can pay with Bank Deposit, PayPal, or Credit Card.
(Have a Purchase Order? Just let us know when you order.)
Need more help?
We’re always here!
Email us at info@thesashcompany.com.au
Or chat with us live online.
Are you a real business?
Absolutely! We’re a proudly Australian-owned, fully registered business with an ABN. We’ve worked with many reputable companies and can provide details anytime for your peace of mind.