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Frequently Asked Questions

Who are we?
The Sash Company Australia has been running for over 12 years now. Our experience and attention to detail is the reason why so many of our high profile customers and large corporate companies continue to use our services. We aim to impress not just you as the customer but our focus is to "wow" anyone who sees our product.

Our Quality and Service
We spent years trialling and testing various materials to get only the most exceptional product. Our testimonials from customers prove that we are on the right track. We also aim to please our customers...communication is the key so if there is anything you are unsure of, contact us so that we can explain it to you

What can we do?
Our team love a challenge and to be tested....we like to think we can attempt absolutely anything. If we can't do it, we will certainly assist you to find someone who can

How do we order?
We prefer a direct personal approach so we can achieve exactly what you want. Use our contact order form to have one of our exceptional team members talk you through your order or use our chat box, we will answer any of those quick questions you may have.

You can also visit one of our other websites
www.personalisedsashes.com.au
www.graduationsash.com.au

Can we pick up our order or visit your store?
Unfortunately we are only online ,

Do you have a contact number?
No we are an online business only and all communication is done via email. We have found in the past having a telephone was very disruptive to our printing process which delayed orders. We answer all enquiries as best as we can. Majority of the time the answer will be on this website.

How do we accept payment?

When placing your order via the Design Your Own Sash page you will have the 3 options.

  • Pay via bank deposit - you will receive our bank details in another email once your order is placed. Check your Spam folder if you don't receive it or contact us.
  • Pay with Paypal - using your PayPal Account (for added security you are then covered by Paypal's T's and C's)
  • Pay with Credit Card - select the Credit Card or PayPal button and it will take you to this screen below. Scroll down to where it states "Pay with Card" and then you will securely enter your details. No you do NOT need to create a PayPal Account.


When placing your order manually our finance team will email you our invoice with a link (we use Quickbooks). You then have the option to pay with Bank Deposit, PayPal or Credit Card (please refer above for using this method). If you have a Purchase Order No. please let us know when placing the order..


Any further questions?
If we haven't covered everything please email us at info@thesashcompany.com.au or use our online Chat box.

Yes - we are a fully registered Australian owned business. We have an ABN and have many reputable companies that can validate our services.. If you are concerned please contact us and we will be happy to provide all necessary details to verify this.


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